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AES / PHEAA vs Sallie Mae

On the complaint record, AES / PHEAA scores higher (96/100 against 93): it answered 100% on time and gave relief in 15% of closed complaints, against 100% and 11% for Sallie Mae.

AES / PHEAA
Sallie Mae
AES / PHEAASallie Mae
Response Score96/10093/100
Complaints, last 12 months3071,112
Change on the year before-5%+17%
Answered on time100%100%
Closed with relief15%11%
Closed with money back1%1.6%
Complaints, all time16,5986,228
Top problemDealing with your lender or servicerDealing with your lender or servicer
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

AES / PHEAA by month

Sallie Mae by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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