Bank · complaint record
Wells Fargo complaints
Filed under WELLS FARGO & COMPANY
Consumers have filed 178,441 complaints about Wells Fargo since 2011, 22,848 of them in the last 12 months (+23% on the year before). It answered 99.9% on time and closed 21% with relief for the customer - about the same as a typical bank. The most common problem is managing an account. It is the 3rd most complained-about of 188 banks & credit unions this year.
Good response record. How it works
- Complaints on record
- 178,441
- Last 12 months
- 22,848
- Answered on time
- 99.9%
- Closed with relief
- 21%
- Last 30 days
- 1,146
- Rank
- #3 of 188
Since December 2011
+23% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 10, 2026
Most complained-about banks & credit unions
Wells Fargo complaints by month
The busiest month was January 2023 (5,538 complaints). Complaints in the last 12 months are up 23% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Wells Fargo answered last 12 months
- Closed with monetary relief1,9248.4%
- Closed with non-monetary relief2,66611.7%
- Closed with explanation17,40076.2%
- In progress8583.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers23/4020.9% closed with relief
- Complaint trend8/15+23% vs last year
What Wells Fargo complaints are about
Top Wells Fargo problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 9,004
- Problem using a debit or ATM card 8,015
- Banking errors 3,256
- Funds not handled or disbursed as instructed 3,057
- Fee problem 2,046
- Problem making or receiving payments 1,723
Where Wells Fargo complaints come from
Most complaints: California (32,695), Florida (19,569), Texas (15,201), Georgia (10,463), New York (8,656).
Wells Fargo compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | JPMorgan ChaseBank accounts | 70 | 26,645 | B |
| 2 | Bank of AmericaBank accounts | 81 | 24,372 | A |
| 3 | Wells FargoBank accounts | 76 | 22,848 | B |
| 4 | ChimeBank accounts | 56 | 12,313 | C |
| 5 | Navy Federal Credit UnionBank accounts | 96 | 10,588 | A |
| 6 | U.S. BankBank accounts | 83 | 7,023 | A |
| 7 | TruistBank accounts | 63 | 5,854 | C |
| 8 | PNC BankBank accounts | 63 | 3,893 | C |
Compare side by side: Wells Fargo vs JPMorgan Chase · Wells Fargo vs Bank of America · Wells Fargo vs Chime · Wells Fargo vs Navy Federal Credit Union
What people say about Wells Fargo
All experiencesNo experiences with Wells Fargo yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Wells Fargo complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Bank accounts | Problem caused by your funds being lowLate or other fees | Money back |
| Nov 10, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 9, 2026 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Nov 8, 2026 | Bank accounts | Problem caused by your funds being lowLate or other fees | Explained |
| Nov 7, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 7, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Nov 7, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Nov 6, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Nov 6, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Nov 6, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 6, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Nov 6, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
Questions about Wells Fargo
How many complaints does Wells Fargo have?
Wells Fargo has 178,441 complaints on record since December 2011, including 22,848 in the last 12 months and 1,146 in the last 30 days. That makes it number 12 of every company by complaints this year.
Does Wells Fargo respond to complaints?
Yes. Wells Fargo answered 99.9% of its complaints on time (within 15 days) and closed 21% with relief - money back or a fix; 8.7% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 76/100 (grade B).
What do people complain about most with Wells Fargo?
The most common problems are managing an account (29,638), incorrect information on your report (10,125), problem with a lender or other company charging your account (6,568).
Is Wells Fargo legit?
Wells Fargo is a real company with a public complaint record: consumers have complained about it 178,441 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Wells Fargo legit? for the signals, red flags and how to protect yourself.
Are complaints about Wells Fargo going up or down?
Up. There were 22,848 complaints in the last 12 months against 18,560 in the 12 before (+23%). See every month.
How do I file a complaint against Wells Fargo?
Complain to Wells Fargo in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Wells Fargo complaints come from?
Most come from California (32,695), Florida (19,569), Texas (15,201). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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