Rankings

Company complaint rankings

Who draws the most complaints, whose complaints are rising fastest, and who is best and worst at putting things right - from the last 12 months of the record. Companies need 100+ complaints to be ranked on their answers.

Most complaints (last 12 months)

#	Company	12 months	Change	On time	Relief	Grade
1	TransUnionCredit reporting	2,343,675	+56%	100%	41%	B
2	ExperianCredit reporting	2,064,931	+56%	99.9%	13%	C
3	EquifaxCredit reporting	2,013,652	+29%	99.9%	40%	B
4	LexisNexisCredit reporting	36,504	+106%	99.4%	25%	C
5	Capital OneCredit cards	34,760	+6%	99.9%	17%	B
6	CL HoldingsDebt collection	30,179	+111%	99.9%	50%	A
7	JPMorgan ChaseBank accounts	26,645	+14%	100%	15%	B
8	Bank of AmericaBank accounts	24,372	+35%	99.4%	30%	A
9	CitibankCredit cards	24,056	+28%	99.9%	44%	A
10	Resurgent Capital ServicesDebt collection	23,723	+5%	99.9%	25%	B
11	Encore Capital (Midland Credit)Debt collection	23,474	+46%	100%	12%	C
12	Wells FargoBank accounts	22,848	+23%	99.9%	21%	B
13	CBC CompaniesCredit reporting	22,822	-22%	100%	53%	A
14	Portfolio Recovery AssociatesDebt collection	21,733	+47%	99.8%	62%	A
15	SynchronyCredit cards	16,479	+29%	96%	16%	D
16	Block (Cash App)Money transfers & apps	15,966	-66%	99.2%	0%	C
17	PayPalMoney transfers & apps	12,935	+95%	99.9%	42%	A
18	ChimeBank accounts	12,313	+68%	99.9%	8%	C
19	American ExpressCredit cards	11,560	+12%	98.9%	25%	B
20	Navy Federal Credit UnionBank accounts	10,588	-38%	100%	34%	A

Complaints rising fastest

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Bilt TechnologiesCredit cards	+1,210%	681	+1,210%	81.1%	10%	F
2	Rocket MortgageMortgages	+421%	4,146	+421%	99.9%	0%	D
3	InDebtedDebt collection	+331%	496	+331%	99.8%	0%	D
4	Smith, Rouchon & AssociatesDebt collection	+329%	146	+329%	100%	0%	D
5	Waypoint Resource GroupDebt collection	+322%	1,144	+322%	72.5%	0%	F
6	MIB GroupCredit reporting	+281%	259	+281%	100%	0%	D
7	TapTap SendMoney transfers & apps	+245%	100	+245%	100%	18%	B
8	Meta PaymentsMoney transfers & apps	+237%	327	+237%	99.7%	6%	C
9	KlarnaPayday & personal loans	+224%	2,065	+224%	93.6%	8%	D
10	ExtoCredit cards	+219%	201	+219%	98%	0%	D
11	Zip Co USPayday & personal loans	+205%	287	+205%	95.8%	0%	F
12	Paramount GRPayday & personal loans	+197%	1,373	+197%	99.9%	0%	D
13	DebtDebt collection	+183%	136	+183%	97.1%	0%	F
14	Valor Intelligent ProcessingDebt collection	+181%	188	+181%	99.5%	0%	D
15	PatientFiPayday & personal loans	+180%	143	+180%	100%	6%	B
16	Central ResearchCredit reporting	+178%	1,193	+178%	99.9%	0%	D
17	Hanwha QCells USAPayday & personal loans	+177%	108	+177%	100%	0%	D
18	Ability Recovery ServicesDebt collection	+173%	1,695	+173%	96.7%	0%	F
19	ServicemacMortgages	+172%	280	+172%	100%	9%	A
20	GuildMortgages	+172%	239	+172%	98.3%	3%	D

Lowest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Waypoint Resource GroupDebt collection	0/100	1,144	+322%	72.5%	0%	F
2	Ipac'sCredit reporting	0/100	617	+4,646%	0%	0%	F
3	Professional Recovery ManagementDebt collection	0/100	376	+98%	39.6%	0%	F
4	CCM FinanceDebt collection	0/100	250	+95%	36.8%	0%	F
5	Consumer Financial Services SolutionsDebt relief & credit repair	0/100	244	+102%	67.6%	0%	F
6	MarauderDebt collection	0/100	149	+101%	0%	10%	F
7	Essential LendingDebt collection	0/100	119	+95%	32.8%	0%	F
8	Crow Creek Sioux TribePayday & personal loans	0/100	108	+163%	44.4%	0%	F
9	A & O Recovery SolutionsDebt collection	0/100	105	+102%	0%	-	F
10	ConduentPrepaid & gift cards	1/100	415	+92%	19.8%	0%	F
11	Servicer under contract with Federal Student AidDebt collection	3/100	4,967	+69%	0%	-	F
12	Westcreek FinancialDebt collection	3/100	558	+69%	19.2%	0%	F
13	Rosebud Economic DevelopmentPayday & personal loans	3/100	281	+67%	68.3%	0%	F
14	Sunlight FinancialPayday & personal loans	3/100	116	+68%	61.2%	0%	F
15	CurrentBank accounts	4/100	1,144	+99%	80.6%	4%	F
16	First AdvantageCredit reporting	4/100	484	+58%	87.8%	0%	F
17	Williams, Rush & AssociatesDebt collection	4/100	291	+62%	2.4%	0%	F
18	Relay FinancialBank accounts	4/100	225	+145%	81.8%	4%	F
19	Solar MosaicPayday & personal loans	5/100	387	+51%	54%	0%	F
20	SG and AssociatesDebt collection	5/100	190	+50%	20%	0%	F

Highest Response Scores

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Southwest Credit SystemsDebt collection	100/100	1,341	-26%	100%	100%	A
2	W&A IntermediateDebt collection	100/100	485	-70%	100%	97%	A
3	ComericaPrepaid & gift cards	97/100	1,128	-9%	100%	67%	A
4	Navy Federal Credit UnionBank accounts	96/100	10,588	-38%	100%	34%	A
5	AES / PHEAAStudent loans	96/100	307	-5%	100%	15%	A
6	Alliance OneDebt collection	96/100	102	-29%	99%	100%	A
7	MRS BPODebt collection	95/100	641	+4%	100%	65%	A
8	Greensky OperationsPayday & personal loans	94/100	248	+13%	100%	13%	A
9	CBC CompaniesCredit reporting	93/100	22,822	-22%	100%	53%	A
10	Santander Holdings USAAuto loans & leases	93/100	6,568	+19%	100%	36%	A
11	Sallie MaeStudent loans	93/100	1,112	+17%	100%	11%	A
12	CoinbaseCrypto	93/100	1,019	-30%	98.5%	40%	A
13	M&T BankMortgages	92/100	1,455	+33%	99.9%	16%	A
14	Radius Global SolutionsDebt collection	91/100	3,169	+41%	100%	98%	A
15	T.S. HoldingsDebt collection	91/100	2,748	+40%	99.9%	50%	A
16	The CBE GroupDebt collection	91/100	1,328	+43%	100%	89%	A
17	Stellantis Financial Services USAuto loans & leases	90/100	426	+35%	99.8%	20%	A
18	Portfolio Recovery AssociatesDebt collection	89/100	21,733	+47%	99.8%	62%	A
19	Spring Oaks CapitalDebt collection	89/100	5,662	+64%	100%	58%	A
20	Sequium Asset SolutionsDebt collection	89/100	1,647	+61%	99.9%	100%	A

Least likely to give relief

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	AffirmCredit reporting	0%	8,431	+72%	99.9%	0%	D
2	I.C. SystemDebt collection	0%	8,160	+66%	100%	0%	D
3	FIS (Fidelity National Information Services)Credit reporting	0%	7,698	+36%	100%	0%	C
4	National Credit SystemsDebt collection	0%	7,463	+41%	99.9%	0%	C
5	NelnetStudent loans	0%	6,543	-13%	99.9%	0%	C
6	Early Warning Services (Zelle)Credit reporting	0%	5,912	-76%	100%	0%	C
7	Self FinancialCredit reporting	0%	4,913	+31%	99.3%	0%	D
8	Transworld SystemsDebt collection	0%	4,837	-4%	99.9%	0%	C
9	Westlake FinancialAuto loans & leases	0%	4,385	+38%	100%	0%	C
10	National Credit AdjustersDebt collection	0%	3,584	+59%	100%	0%	D
11	Aldous & AssociatesDebt collection	0%	3,165	+103%	99.5%	0%	D
12	TrueAccordDebt collection	0%	3,033	+67%	99.8%	0%	D
13	Exeter FinanceCredit reporting	0%	2,894	+16%	99.9%	0%	C
14	Edfinancial ServicesStudent loans	0%	2,684	-12%	99.3%	0%	C
15	Sunrise Credit ServicesDebt collection	0%	2,629	+46%	99.9%	0%	C
16	BridgecrestAuto loans & leases	0%	2,363	+16%	99.2%	0%	D
17	CoreLogicCredit reporting	0%	2,267	-8%	99.9%	0%	C
18	NCB Management ServicesDebt collection	0%	2,044	+8%	100%	0%	C
19	Freedom MortgageMortgages	0%	2,041	+45%	99.3%	0%	D
20	ProCollectDebt collection	0%	1,820	+35%	92.2%	0%	F

Slowest to answer

#	Company	Measure	12 months	Change	On time	Relief	Grade
1	Servicer under contract with Federal Student AidDebt collection	0%	4,967	+69%	0%	-	F
2	Rent Recovery SolutionsDebt collection	0%	1,006	+33%	0%	0%	F
3	Ipac'sCredit reporting	0%	617	+4,646%	0%	0%	F
4	Westcreek FinancialDebt collection	19.2%	558	+69%	19.2%	0%	F
5	MOHELAStudent loans	36%	9,167	-12%	36%	3%	D
6	Waypoint Resource GroupDebt collection	72.5%	1,144	+322%	72.5%	0%	F
7	CurrentBank accounts	80.6%	1,144	+99%	80.6%	4%	F
8	Bilt TechnologiesCredit cards	81.1%	681	+1,210%	81.1%	10%	F
9	Shellpoint Mortgage ServicingMortgages	82.1%	4,346	+16%	82.1%	0%	F
10	Lendmark FinancialDebt collection	84.6%	629	+20%	84.6%	0%	F
11	CrossCountry MortgageMortgages	91.3%	588	+112%	91.3%	18%	D
12	InComm PaymentsPrepaid & gift cards	91.8%	673	+9%	91.8%	0%	F
13	ProCollectDebt collection	92.2%	1,820	+35%	92.2%	0%	F
14	KlarnaPayday & personal loans	93.6%	2,065	+224%	93.6%	8%	D
15	Nissan Motor AcceptanceAuto loans & leases	94.3%	927	-3%	94.3%	0%	F
16	Ava FinanceCredit reporting	94.4%	555	+41%	94.4%	0%	F
17	RobinhoodCredit cards	95.9%	1,795	-10%	95.9%	0%	D
18	SynchronyCredit cards	96%	16,479	+29%	96%	16%	D
19	Source Receivables ManagementDebt collection	96.2%	1,217	-8%	96.2%	0%	D
20	Wise (TransferWise)Money transfers & apps	96.5%	569	+34%	96.5%	12%	C

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Complaint records are public consumer complaints filed with U.S. regulators, checked 3 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works