Bank · complaint record
JPMorgan Chase complaints
Filed under JPMORGAN CHASE & CO.
Consumers have filed 180,245 complaints about JPMorgan Chase since 2011, 26,645 of them in the last 12 months (+14% on the year before). It answered 100% on time and closed 15% with relief for the customer - about the same as a typical bank. The most common problem is managing an account. It is the most complained-about of 188 banks & credit unions this year.
Good response record. How it works
- Complaints on record
- 180,245
- Last 12 months
- 26,645
- Answered on time
- 100%
- Closed with relief
- 15%
- Last 30 days
- 1,351
- Rank
- #1 of 188
Since December 2011
+14% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 10, 2026
Most complained-about banks & credit unions
JPMorgan Chase complaints by month
The busiest month was January 2025 (2,654 complaints). Complaints in the last 12 months are up 14% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How JPMorgan Chase answered last 12 months
- Closed with monetary relief2,1738.2%
- Closed with non-monetary relief1,8406.9%
- Closed with explanation22,27983.6%
- In progress3531.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers16/4015.3% closed with relief
- Complaint trend9/15+14% vs last year
What JPMorgan Chase complaints are about
Top JPMorgan Chase problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 11,034
- Problem using a debit or ATM card 6,511
- Funds not handled or disbursed as instructed 3,350
- Banking errors 2,479
- Problem making or receiving payments 2,109
- Problem accessing account 1,530
Where JPMorgan Chase complaints come from
Most complaints: California (31,238), New York (20,089), Florida (17,321), Texas (15,959), Illinois (9,821).
JPMorgan Chase compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | JPMorgan ChaseBank accounts | 70 | 26,645 | B |
| 2 | Bank of AmericaBank accounts | 81 | 24,372 | A |
| 3 | Wells FargoBank accounts | 76 | 22,848 | B |
| 4 | ChimeBank accounts | 56 | 12,313 | C |
| 5 | Navy Federal Credit UnionBank accounts | 96 | 10,588 | A |
| 6 | U.S. BankBank accounts | 83 | 7,023 | A |
| 7 | TruistBank accounts | 63 | 5,854 | C |
| 8 | PNC BankBank accounts | 63 | 3,893 | C |
Compare side by side: JPMorgan Chase vs Bank of America · JPMorgan Chase vs Wells Fargo · JPMorgan Chase vs Chime · JPMorgan Chase vs Navy Federal Credit Union
What people say about JPMorgan Chase
All experiencesNo experiences with JPMorgan Chase yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest JPMorgan Chase complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Nov 9, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Nov 8, 2026 | Money transfers & apps | Other service problem | Explained |
| Nov 8, 2026 | Credit cards | Fees or interestProblem with fees | Money back |
| Nov 7, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 6, 2026 | Credit cards | Trouble using your cardCredit card company won't increase or decrease your credit limit | Explained |
| Nov 6, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Nov 6, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 6, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 6, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 6, 2026 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 5, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
Questions about JPMorgan Chase
How many complaints does JPMorgan Chase have?
JPMorgan Chase has 180,245 complaints on record since December 2011, including 26,645 in the last 12 months and 1,351 in the last 30 days. That makes it number 7 of every company by complaints this year.
Does JPMorgan Chase respond to complaints?
Yes. JPMorgan Chase answered 100% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix; 8.3% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 70/100 (grade B).
What do people complain about most with JPMorgan Chase?
The most common problems are managing an account (29,253), incorrect information on your report (11,904), problem with a purchase shown on your statement (13,203).
Is JPMorgan Chase legit?
JPMorgan Chase is a real company with a public complaint record: consumers have complained about it 180,245 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is JPMorgan Chase legit? for the signals, red flags and how to protect yourself.
Are complaints about JPMorgan Chase going up or down?
Up. There were 26,645 complaints in the last 12 months against 23,454 in the 12 before (+14%). See every month.
How do I file a complaint against JPMorgan Chase?
Complain to JPMorgan Chase in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most JPMorgan Chase complaints come from?
Most come from California (31,238), New York (20,089), Florida (17,321). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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