Card issuer · complaint record
Citibank complaints
Filed under CITIBANK, N.A.
Consumers have filed 145,890 complaints about Citibank since 2011, 24,056 of them in the last 12 months (+28% on the year before). It answered 99.9% on time and closed 44% with relief for the customer - more often than a typical card issuer. The most common problem is problem with a purchase shown on your statement. It is the 2nd most complained-about of 52 credit card companies this year.
Strong response record. How it works
- Complaints on record
- 145,890
- Last 12 months
- 24,056
- Answered on time
- 99.9%
- Closed with relief
- 44%
- Last 30 days
- 1,252
- Rank
- #2 of 52
Since December 2011
+28% vs the year before
Industry: 98.7%
Typical card issuer: 26%
Newest: Nov 9, 2026
Most complained-about credit card companies
Citibank complaints by month
The busiest month was October 2026 (2,298 complaints). Complaints in the last 12 months are up 28% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Citibank answered last 12 months
- Closed with monetary relief4,68419.5%
- Closed with non-monetary relief5,81624.2%
- Closed with explanation13,15554.7%
- In progress4011.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers34/4044.4% closed with relief
- Complaint trend7/15+28% vs last year
What Citibank complaints are about
Top Citibank problems last 12 months
Inside "Problem with a purchase shown on your statement"
- Credit card company isn't resolving a dispute about a purchase on your statement 13,949
- Card was charged for something you did not purchase with the card 4,277
- Overcharged for something you did purchase with the card 460
Where Citibank complaints come from
Most complaints: California (24,293), New York (17,045), Florida (13,825), Texas (10,928), Illinois (6,363).
Citibank compared with other credit card companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Capital OneCredit cards | 67 | 34,760 | B |
| 2 | CitibankCredit cards | 86 | 24,056 | A |
| 3 | SynchronyCredit cards | 46 | 16,479 | D |
| 4 | American ExpressCredit cards | 68 | 11,560 | B |
| 5 | Bread Financial (Comenity)Credit cards | 82 | 10,455 | A |
| 6 | Goldman Sachs Bank (Apple Card, Marcus)Credit cards | 75 | 6,413 | B |
| 7 | Barclays USCredit cards | 55 | 5,690 | C |
| 8 | DiscoverCredit cards | 75 | 2,745 | B |
Compare side by side: Citibank vs Capital One · Citibank vs Synchrony · Citibank vs American Express · Citibank vs Bread Financial
What people say about Citibank
All experiencesNo experiences with Citibank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Citibank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 8, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Fixed |
| Nov 7, 2026 | Credit cards | Fees or interestUnexpected increase in interest rate | Explained |
| Nov 6, 2026 | Credit cards | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Nov 6, 2026 | Credit cards | Fees or interestProblem with fees | Money back |
| Nov 6, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 6, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 6, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 5, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Nov 5, 2026 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 5, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
Questions about Citibank
How many complaints does Citibank have?
Citibank has 145,890 complaints on record since December 2011, including 24,056 in the last 12 months and 1,252 in the last 30 days. That makes it number 9 of every company by complaints this year.
Does Citibank respond to complaints?
Yes. Citibank answered 99.9% of its complaints on time (within 15 days) and closed 44% with relief - money back or a fix; 19.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 86/100 (grade A).
What do people complain about most with Citibank?
The most common problems are problem with a purchase shown on your statement (18,686), incorrect information on your report (12,276), managing an account (12,062).
Is Citibank legit?
Citibank is a real company with a public complaint record: consumers have complained about it 145,890 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Citibank legit? for the signals, red flags and how to protect yourself.
Are complaints about Citibank going up or down?
Up. There were 24,056 complaints in the last 12 months against 18,793 in the 12 before (+28%). See every month.
How do I file a complaint against Citibank?
Complain to Citibank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Citibank complaints come from?
Most come from California (24,293), New York (17,045), Florida (13,825). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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