Credit bureau · complaint record
Equifax complaints
Filed under EQUIFAX, INC.
Consumers have filed 5,093,176 complaints about Equifax since 2012, 2,013,652 of them in the last 12 months (+29% on the year before). It answered 99.9% on time and closed 40% with relief for the customer - about the same as a typical credit bureau. The most common problem is incorrect information on your report. It is the 3rd most complained-about of 566 credit bureaus & report companies this year.
Good response record. How it works
- Complaints on record
- 5,093,176
- Last 12 months
- 2,013,652
- Answered on time
- 99.9%
- Closed with relief
- 40%
- Last 30 days
- 137,595
- Rank
- #3 of 566
Since October 2012
+29% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 13, 2026
Most complained-about credit bureaus & report companies
Equifax complaints by month
The busiest month was October 2026 (200,162 complaints). Complaints in the last 12 months are up 29% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Equifax answered last 12 months
- Closed with non-monetary relief784,48939%
- Closed with explanation1,201,03159.6%
- In progress28,1321.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers25/4039.5% closed with relief
- Complaint trend7/15+29% vs last year
What Equifax complaints are about
Top Equifax problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 1,837,625
- Account information incorrect 480,036
- Account status incorrect 265,936
- Personal information incorrect 122,502
- Information is missing that should be on the report 29,535
- Public record information inaccurate 19,080
Where Equifax complaints come from
Most complaints: Texas (769,682), Florida (742,263), California (469,165), Georgia (390,440), New York (279,073).
Equifax compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TransUnionCredit reporting | 75 | 2,343,675 | B |
| 2 | ExperianCredit reporting | 57 | 2,064,931 | C |
| 3 | EquifaxCredit reporting | 77 | 2,013,652 | B |
| 4 | LexisNexisCredit reporting | 57 | 36,504 | C |
| 5 | CBC CompaniesCredit reporting | 93 | 22,822 | A |
| 6 | AffirmCredit reporting | 48 | 8,431 | D |
| 7 | FIS (Fidelity National Information Services)Credit reporting | 51 | 7,698 | C |
| 8 | TD BankCredit reporting | 68 | 6,183 | B |
Compare side by side: Equifax vs TransUnion · Equifax vs Experian · Equifax vs LexisNexis · Equifax vs CBC Companies
What people say about Equifax
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Full logQuestions about Equifax
How many complaints does Equifax have?
Equifax has 5,093,176 complaints on record since October 2012, including 2,013,652 in the last 12 months and 137,595 in the last 30 days. That makes it number 3 of every company by complaints this year.
Does Equifax respond to complaints?
Yes. Equifax answered 99.9% of its complaints on time (within 15 days) and closed 40% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 77/100 (grade B).
What do people complain about most with Equifax?
The most common problems are incorrect information on your report (2,774,718), improper use of your report (1,149,658), problem with a company's investigation into an existing problem (796,404).
Is Equifax legit?
Equifax is a real company with a public complaint record: consumers have complained about it 5,093,176 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Equifax legit? for the signals, red flags and how to protect yourself.
Are complaints about Equifax going up or down?
Up. There were 2,013,652 complaints in the last 12 months against 1,564,313 in the 12 before (+29%). See every month.
How do I file a complaint against Equifax?
Complain to Equifax in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Equifax complaints come from?
Most come from Texas (769,682), Florida (742,263), California (469,165). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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