Bank accounts
Bank accounts complaints Banks & credit unions ranked
Consumers filed 89,318 complaints about banks & credit unions in the last 12 months (+11% on the year before). Frozen or closed accounts, overdraft fees, deposits and withdrawals, fraud and money that went missing. The most complained-about is Wells Fargo.
- Last 12 months
- 89,318
- Last 30 days
- 5,316
- Answered on time
- 99.3%
- Closed with relief
- 19%
- Money back
- 13.3%
- Companies
- 1,218
+11%
Across every company
Money back or a fix
Of closed complaints
With complaints on record
Most complained-about banks & credit unions
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Wells Fargo | 10,017 | 100% | 18% |
| 2 | JPMorgan Chase | 9,525 | 100% | 14% |
| 3 | Bank of America | 9,008 | 99.3% | 42% |
| 4 | Chime | 8,327 | 99.9% | 9% |
| 5 | Capital One | 4,339 | 100% | 7% |
| 6 | Block (Cash App) | 3,838 | 99.3% | 0% |
| 7 | Citibank | 3,800 | 100% | 35% |
| 8 | Navy Federal Credit Union | 3,599 | 100% | 33% |
| 9 | U.S. Bank | 2,560 | 100% | 19% |
| 10 | Truist | 2,365 | 99.9% | 11% |
| 11 | SoFi | 2,324 | 100% | 8% |
| 12 | PNC Bank | 2,243 | 100% | 14% |
| 13 | PayPal | 1,725 | 100% | 41% |
| 14 | USAA | 1,619 | 100% | 16% |
| 15 | TD Bank | 1,541 | 100% | 33% |
| 16 | Huntington Bank | 1,339 | 99.5% | 47% |
| 17 | Citizens Bank | 1,157 | 100% | 27% |
| 18 | Ally Financial | 1,054 | 100% | 35% |
| 19 | Fifth Third Bank | 993 | 100% | 12% |
| 20 | BMO Bank | 810 | 100% | 35% |
| 21 | Goldman Sachs Bank (Apple Card, Marcus) | 795 | 99.6% | 1% |
| 22 | Current | 757 | 80.1% | 5% |
| 23 | FIS (Fidelity National Information Services) | 696 | 100% | 0% |
| 24 | Early Warning Services (Zelle) | 686 | 100% | 0% |
| 25 | Regions Bank | 668 | 100% | 19% |
Most likely to give relief
Least likely to give relief
Bank accounts complaints by month
What people complain about
Bank accounts complaints by state
Your rights with banks & credit unions
For electronic transfers and debit cards, Regulation E gives you 60 days from the statement to report an error or unauthorized transaction; the bank must investigate, generally within 10 business days or give provisional credit while it takes longer. Reporting a lost card quickly limits what you can lose. Deposits at insured banks are protected up to $250,000 by the FDIC (credit unions by the NCUA).
General information, not legal advice; rules vary by state. Plain-English guides
Guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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