Payment company · complaint record
Block complaints Cash App
Filed under Block, Inc.
Consumers have filed 73,508 complaints about Block since 2019, 15,966 of them in the last 12 months (-66% on the year before). It answered 99.2% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is unauthorized transactions or other transaction problem. It is the most complained-about of 72 payment apps & money transfer services this year.
Average response record. How it works
- Complaints on record
- 73,508
- Last 12 months
- 15,966
- Answered on time
- 99.2%
- Closed with relief
- 0%
- Last 30 days
- 995
- Rank
- #1 of 72
Since January 2019
-66% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 13, 2026
Most complained-about payment apps & money transfer services
Block complaints by month
The busiest month was January 2025 (31,327 complaints). Complaints in the last 12 months are down 66% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Block answered last 12 months
- Closed with monetary relief220.1%
- Closed with explanation15,67798.2%
- In progress2671.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time41/4599.2% on time
- Relief for customers0/400.1% closed with relief
- Complaint trend15/15-66% vs last year
What Block complaints are about
Top Block problems last 12 months
Where Block complaints come from
Most complaints: Texas (8,028), Florida (5,410), Georgia (5,301), California (5,066), New York (3,552).
Block compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Block (Cash App)Money transfers & apps | 56 | 15,966 | C |
| 2 | PayPalMoney transfers & apps | 85 | 12,935 | A |
| 3 | Western UnionMoney transfers & apps | 50 | 631 | C |
| 4 | Wise (TransferWise)Money transfers & apps | 51 | 569 | C |
| 5 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 6 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 7 | TClubMoney transfers & apps | 10 | 310 | F |
| 8 | MoneyGramMoney transfers & apps | 84 | 270 | A |
Compare side by side: Block vs PayPal · Block vs Western Union · Block vs Wise · Block vs Remitly
What people say about Block
All experiencesNo experiences with Block yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Block complaints
Full logQuestions about Block
How many complaints does Block have?
Block has 73,508 complaints on record since January 2019, including 15,966 in the last 12 months and 995 in the last 30 days. That makes it number 16 of every company by complaints this year.
Does Block respond to complaints?
Yes. Block answered 99.2% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 56/100 (grade C).
What do people complain about most with Block?
The most common problems are unauthorized transactions or other transaction problem (7,175), fraud or scam (7,850), managing an account (5,437).
Is Block legit?
Block is a real company with a public complaint record: consumers have complained about it 73,508 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Block legit? for the signals, red flags and how to protect yourself.
Are complaints about Block going up or down?
Down. There were 15,966 complaints in the last 12 months against 46,625 in the 12 before (-66%). See every month.
How do I file a complaint against Block?
Complain to Block in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Block complaints come from?
Most come from Texas (8,028), Florida (5,410), Georgia (5,301). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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