Bank · complaint record
Bank of America complaints
Filed under BANK OF AMERICA, NATIONAL ASSOCIATION
Consumers have filed 190,783 complaints about Bank of America since 2011, 24,372 of them in the last 12 months (+35% on the year before). It answered 99.4% on time and closed 30% with relief for the customer - more often than a typical bank. The most common problem is managing an account. It is the 2nd most complained-about of 188 banks & credit unions this year.
Strong response record. How it works
- Complaints on record
- 190,783
- Last 12 months
- 24,372
- Answered on time
- 99.4%
- Closed with relief
- 30%
- Last 30 days
- 1,352
- Rank
- #2 of 188
Since December 2011
+35% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 13, 2026
Most complained-about banks & credit unions
Bank of America complaints by month
The busiest month was January 2013 (2,377 complaints). Complaints in the last 12 months are up 35% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Bank of America answered last 12 months
- Closed with monetary relief5,65523.2%
- Closed with non-monetary relief1,0634.4%
- Closed with explanation15,72364.5%
- In progress1,9237.9%
- Untimely response80%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time42/4599.4% on time
- Relief for customers32/4029.9% closed with relief
- Complaint trend7/15+35% vs last year
What Bank of America complaints are about
Top Bank of America problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 10,331
- Problem using a debit or ATM card 6,827
- Funds not handled or disbursed as instructed 2,889
- Banking errors 2,611
- Problem making or receiving payments 1,777
- Problem accessing account 1,493
Where Bank of America complaints come from
Most complaints: California (38,640), Florida (21,599), Texas (13,733), New York (12,844), Georgia (9,382).
Bank of America compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | JPMorgan ChaseBank accounts | 70 | 26,645 | B |
| 2 | Bank of AmericaBank accounts | 81 | 24,372 | A |
| 3 | Wells FargoBank accounts | 76 | 22,848 | B |
| 4 | ChimeBank accounts | 56 | 12,313 | C |
| 5 | Navy Federal Credit UnionBank accounts | 96 | 10,588 | A |
| 6 | U.S. BankBank accounts | 83 | 7,023 | A |
| 7 | TruistBank accounts | 63 | 5,854 | C |
| 8 | PNC BankBank accounts | 63 | 3,893 | C |
Compare side by side: Bank of America vs JPMorgan Chase · Bank of America vs Wells Fargo · Bank of America vs Chime · Bank of America vs Navy Federal Credit Union
What people say about Bank of America
All experiencesNo experiences with Bank of America yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Bank of America complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 13, 2026 | Bank accounts | Closing an accountCompany closed your account | In progress |
| Nov 13, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Nov 13, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 13, 2026 | Bank accounts | Closing an accountCan't close your account | In progress |
| Nov 13, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | In progress |
| Nov 13, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | In progress |
| Nov 13, 2026 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | In progress |
| Nov 13, 2026 | Money transfers & apps | Fraud or scam | In progress |
| Nov 13, 2026 | Credit cards | Problem when making paymentsProblem during payment process | In progress |
| Nov 13, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 13, 2026 | Money transfers & apps | Fraud or scam | In progress |
Questions about Bank of America
How many complaints does Bank of America have?
Bank of America has 190,783 complaints on record since December 2011, including 24,372 in the last 12 months and 1,352 in the last 30 days. That makes it number 8 of every company by complaints this year.
Does Bank of America respond to complaints?
Yes. Bank of America answered 99.4% of its complaints on time (within 15 days) and closed 30% with relief - money back or a fix; 25.2% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 81/100 (grade A).
What do people complain about most with Bank of America?
The most common problems are managing an account (28,619), problem with a purchase shown on your statement (10,176), incorrect information on your report (11,740).
Is Bank of America legit?
Bank of America is a real company with a public complaint record: consumers have complained about it 190,783 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Bank of America legit? for the signals, red flags and how to protect yourself.
Are complaints about Bank of America going up or down?
Up. There were 24,372 complaints in the last 12 months against 18,098 in the 12 before (+35%). See every month.
How do I file a complaint against Bank of America?
Complain to Bank of America in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Bank of America complaints come from?
Most come from California (38,640), Florida (21,599), Texas (13,733). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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