Credit bureau · complaint record
Experian complaints
Filed under Experian Information Solutions Inc.
Consumers have filed 4,760,423 complaints about Experian since 2012, 2,064,931 of them in the last 12 months (+56% on the year before). It answered 99.9% on time and closed 13% with relief for the customer - less often than a typical credit bureau. The most common problem is incorrect information on your report. It is the 2nd most complained-about of 566 credit bureaus & report companies this year.
Average response record. How it works
- Complaints on record
- 4,760,423
- Last 12 months
- 2,064,931
- Answered on time
- 99.9%
- Closed with relief
- 13%
- Last 30 days
- 221,635
- Rank
- #2 of 566
Since October 2012
+56% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 14, 2026
Most complained-about credit bureaus & report companies
Experian complaints by month
The busiest month was October 2026 (268,785 complaints). Complaints in the last 12 months are up 56% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Experian answered last 12 months
- Closed with monetary relief1540%
- Closed with non-monetary relief214,09810.4%
- Closed with explanation1,424,33669%
- In progress426,34320.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers8/4013.1% closed with relief
- Complaint trend4/15+56% vs last year
What Experian complaints are about
Top Experian problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 1,782,565
- Account information incorrect 435,327
- Account status incorrect 225,188
- Personal information incorrect 115,285
- Information is missing that should be on the report 28,276
- Public record information inaccurate 19,224
Where Experian complaints come from
Most complaints: Texas (708,156), Florida (694,304), California (446,414), Georgia (363,554), New York (276,305).
Experian compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TransUnionCredit reporting | 75 | 2,343,675 | B |
| 2 | ExperianCredit reporting | 57 | 2,064,931 | C |
| 3 | EquifaxCredit reporting | 77 | 2,013,652 | B |
| 4 | LexisNexisCredit reporting | 57 | 36,504 | C |
| 5 | CBC CompaniesCredit reporting | 93 | 22,822 | A |
| 6 | AffirmCredit reporting | 48 | 8,431 | D |
| 7 | FIS (Fidelity National Information Services)Credit reporting | 51 | 7,698 | C |
| 8 | TD BankCredit reporting | 68 | 6,183 | B |
Compare side by side: Experian vs TransUnion · Experian vs Equifax · Experian vs LexisNexis · Experian vs CBC Companies
What people say about Experian
All experiencesNo experiences with Experian yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Experian complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 14, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 14, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
Questions about Experian
How many complaints does Experian have?
Experian has 4,760,423 complaints on record since October 2012, including 2,064,931 in the last 12 months and 221,635 in the last 30 days. That makes it number 2 of every company by complaints this year.
Does Experian respond to complaints?
Yes. Experian answered 99.9% of its complaints on time (within 15 days) and closed 13% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 57/100 (grade C).
What do people complain about most with Experian?
The most common problems are incorrect information on your report (2,626,364), problem with a company's investigation into an existing problem (800,879), improper use of your report (1,032,723).
Is Experian legit?
Experian is a real company with a public complaint record: consumers have complained about it 4,760,423 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Experian legit? for the signals, red flags and how to protect yourself.
Are complaints about Experian going up or down?
Up. There were 2,064,931 complaints in the last 12 months against 1,324,205 in the 12 before (+56%). See every month.
How do I file a complaint against Experian?
Complain to Experian in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Experian complaints come from?
Most come from Texas (708,156), Florida (694,304), California (446,414). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Experian
No comments yet. Start the conversation - questions are welcome too.