Credit bureau · complaint record
TransUnion complaints
Filed under TRANSUNION INTERMEDIATE HOLDINGS, INC.
Consumers have filed 5,314,143 complaints about TransUnion since 2012, 2,343,675 of them in the last 12 months (+56% on the year before). It answered 100% on time and closed 41% with relief for the customer - more often than a typical credit bureau. The most common problem is incorrect information on your report. It is the most complained-about of 566 credit bureaus & report companies this year.
Good response record. How it works
- Complaints on record
- 5,314,143
- Last 12 months
- 2,343,675
- Answered on time
- 100%
- Closed with relief
- 41%
- Last 30 days
- 224,599
- Rank
- #1 of 566
Since October 2012
+56% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 15, 2026
Most complained-about credit bureaus & report companies
TransUnion complaints by month
The busiest month was October 2026 (232,884 complaints). Complaints in the last 12 months are up 56% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How TransUnion answered last 12 months
- Closed with monetary relief30%
- Closed with non-monetary relief876,97037.4%
- Closed with explanation1,269,19654.2%
- In progress197,5068.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers26/4040.9% closed with relief
- Complaint trend4/15+56% vs last year
What TransUnion complaints are about
Top TransUnion problems last 12 months
Inside "Incorrect information on your report"
- Information belongs to someone else 1,923,157
- Account information incorrect 529,398
- Account status incorrect 267,908
- Personal information incorrect 125,555
- Information is missing that should be on the report 29,295
- Public record information inaccurate 25,579
Where TransUnion complaints come from
Most complaints: Texas (789,532), Florida (775,621), California (494,420), Georgia (401,870), New York (294,166).
TransUnion compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | TransUnionCredit reporting | 75 | 2,343,675 | B |
| 2 | ExperianCredit reporting | 57 | 2,064,931 | C |
| 3 | EquifaxCredit reporting | 77 | 2,013,652 | B |
| 4 | LexisNexisCredit reporting | 57 | 36,504 | C |
| 5 | CBC CompaniesCredit reporting | 93 | 22,822 | A |
| 6 | AffirmCredit reporting | 48 | 8,431 | D |
| 7 | FIS (Fidelity National Information Services)Credit reporting | 51 | 7,698 | C |
| 8 | TD BankCredit reporting | 68 | 6,183 | B |
Compare side by side: TransUnion vs Experian · TransUnion vs Equifax · TransUnion vs LexisNexis · TransUnion vs CBC Companies
What people say about TransUnion
All experiencesNo experiences with TransUnion yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest TransUnion complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 15, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 15, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | In progress |
| Nov 15, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 15, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 15, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | In progress |
| Nov 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 15, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | In progress |
| Nov 15, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | In progress |
| Nov 15, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
| Nov 15, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | In progress |
Questions about TransUnion
How many complaints does TransUnion have?
TransUnion has 5,314,143 complaints on record since October 2012, including 2,343,675 in the last 12 months and 224,599 in the last 30 days. That makes it number 1 of every company by complaints this year.
Does TransUnion respond to complaints?
Yes. TransUnion answered 100% of its complaints on time (within 15 days) and closed 41% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 75/100 (grade B).
What do people complain about most with TransUnion?
The most common problems are incorrect information on your report (2,921,646), improper use of your report (1,229,693), problem with a company's investigation into an existing problem (852,406).
Is TransUnion legit?
TransUnion is a real company with a public complaint record: consumers have complained about it 5,314,143 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is TransUnion legit? for the signals, red flags and how to protect yourself.
Are complaints about TransUnion going up or down?
Up. There were 2,343,675 complaints in the last 12 months against 1,506,584 in the 12 before (+56%). See every month.
How do I file a complaint against TransUnion?
Complain to TransUnion in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most TransUnion complaints come from?
Most come from Texas (789,532), Florida (775,621), California (494,420). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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