By kind of company
Complaints by category
Banks, credit cards, debt collectors, mortgages and more - how many complaints each kind of company draws, how they answer, and who is worst.
| Category | 12 months | On time | Relief |
|---|---|---|---|
| Credit bureaus & report companiesErrors on credit reports, identity theft, disputes that go nowhere and reports used without permission. | 6,624,810 | 99.9% | 32% |
| Debt collectorsCollectors chasing debts that aren't owed, calling too often, threatening, or skipping the written notice. | 313,263 | 96.5% | 24% |
| Mortgage lenders & servicersEscrow mistakes, payments misapplied, loan modifications, foreclosure and trouble refinancing. | 33,928 | 96% | 5% |
| Credit card companiesDisputed charges, surprise fees and interest, closed accounts, rewards and getting approved. | 95,773 | 98.7% | 26% |
| Banks & credit unionsFrozen or closed accounts, overdraft fees, deposits and withdrawals, fraud and money that went missing. | 89,318 | 99.3% | 19% |
| Student loan servicersPayments misapplied, income-driven plans, forgiveness, forbearance and servicer transfers. | 19,882 | 68.4% | 2% |
| Auto lendersRepossession, payment and payoff problems, add-on products, lease-end charges and credit reporting. | 25,589 | 98.2% | 9% |
| Personal & payday lendersFees and interest, payments taken without permission, collection and loans that were never asked for. | 19,298 | 94.7% | 6% |
| Payment apps & money transfer servicesScams and fraud, frozen funds, transfers that never arrived, and accounts closed without warning. | 33,229 | 98.1% | 16% |
| Crypto exchanges & appsLocked accounts, missing coins, withdrawals that never arrive and investment scams. | 5,051 | 96.9% | 14% |
| Prepaid card companiesFrozen balances, fees, cards that don't work, and government benefit and payroll cards. | 6,289 | 93.9% | 18% |
| Debt relief & credit repair companiesFees paid up front, debts not settled, credit repair that didn't repair anything. | 4,314 | 91% | 16% |
| Other financial companiesCheck cashing, money orders, refund anticipation checks and other services. | 0 | - | - |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works