Contact
Contact us
For an experience or comment that breaks the rules, the quickest fix is to flag it (enough flags hide it automatically). For anything else - removing or correcting a post, a problem with the data, press or the API - write to us here.
We can't resolve complaints
Complaint History is an independent information site. We can't contact a company for you, resolve a complaint, or forward your message to a bank, lender or other company. To complain, contact the company directly and, if needed, a regulator; our guide on how to file a complaint against a company explains how. To tell other consumers what happened, share your experience.
Removing or correcting a post
We remove or edit experiences, comments and replies that break the rules - personal details, account numbers, threats, abuse, advertising, or claims that are plainly false. If you posted something and want it taken down or corrected, tell us exactly which post and roughly when you posted it. We don't remove honest experiences just because someone disagrees with them.
Companies
If you represent a company and want to respond to an experience, you can post a reply under it, like anyone else, under the same rules; please say who you are and never ask people to post account details. If you think a post breaks the rules or a record about your company is shown wrongly, write to us here.
Complaint records
Complaint records come from public data, as explained in About the data. We can fix mistakes in how we show them, such as a wrong company match, but we can't edit or remove records at their source. Don't send us your own complaint details or account information.