Payment company · complaint record
PayPal complaints
Filed under Paypal Holdings, Inc
Consumers have filed 44,721 complaints about PayPal since 2013, 12,935 of them in the last 12 months (+95% on the year before). It answered 99.9% on time and closed 42% with relief for the customer - more often than a typical payment company. The most common problem is unauthorized transactions or other transaction problem. It is the 2nd most complained-about of 72 payment apps & money transfer services this year.
Strong response record. How it works
- Complaints on record
- 44,721
- Last 12 months
- 12,935
- Answered on time
- 99.9%
- Closed with relief
- 42%
- Last 30 days
- 715
- Rank
- #2 of 72
Since April 2013
+95% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 6, 2026
Most complained-about payment apps & money transfer services
PayPal complaints by month
The busiest month was October 2026 (1,459 complaints). Complaints in the last 12 months are up 95% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How PayPal answered last 12 months
- Closed with monetary relief2,47619.1%
- Closed with non-monetary relief2,71321%
- Closed with explanation7,21655.8%
- In progress5304.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers40/4041.8% closed with relief
- Complaint trend0/15+95% vs last year
What PayPal complaints are about
Top PayPal problems last 12 months
Where PayPal complaints come from
Most complaints: California (5,448), Florida (3,209), Texas (3,180), New York (3,085), Pennsylvania (1,638).
PayPal compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Block (Cash App)Money transfers & apps | 56 | 15,966 | C |
| 2 | PayPalMoney transfers & apps | 85 | 12,935 | A |
| 3 | Western UnionMoney transfers & apps | 50 | 631 | C |
| 4 | Wise (TransferWise)Money transfers & apps | 51 | 569 | C |
| 5 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 6 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 7 | TClubMoney transfers & apps | 10 | 310 | F |
| 8 | MoneyGramMoney transfers & apps | 84 | 270 | A |
Compare side by side: PayPal vs Block · PayPal vs Western Union · PayPal vs Wise · PayPal vs Remitly
What people say about PayPal
All experiencesNo experiences with PayPal yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PayPal complaints
Full logQuestions about PayPal
How many complaints does PayPal have?
PayPal has 44,721 complaints on record since April 2013, including 12,935 in the last 12 months and 715 in the last 30 days. That makes it number 17 of every company by complaints this year.
Does PayPal respond to complaints?
Yes. PayPal answered 99.9% of its complaints on time (within 15 days) and closed 42% with relief - money back or a fix; 20% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 85/100 (grade A).
What do people complain about most with PayPal?
The most common problems are unauthorized transactions or other transaction problem (6,420), trouble accessing funds in your mobile or digital wallet (4,198), fraud or scam (6,355).
Is PayPal legit?
PayPal is a real company with a public complaint record: consumers have complained about it 44,721 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PayPal legit? for the signals, red flags and how to protect yourself.
Are complaints about PayPal going up or down?
Up. There were 12,935 complaints in the last 12 months against 6,625 in the 12 before (+95%). See every month.
How do I file a complaint against PayPal?
Complain to PayPal in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PayPal complaints come from?
Most come from California (5,448), Florida (3,209), Texas (3,180). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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