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Citibank vs Synchrony
On the complaint record, Citibank scores higher (86/100 against 46): it answered 99.9% on time and gave relief in 44% of closed complaints, against 96% and 16% for Synchrony.
| Citibank | Synchrony | |
|---|---|---|
| Response Score | 86/100 | 46/100 |
| Complaints, last 12 months | 24,056 | 16,479 |
| Change on the year before | +28% | +29% |
| Answered on time | 99.9% | 96% |
| Closed with relief | 44% | 16% |
| Closed with money back | 19.8% | 8.9% |
| Complaints, all time | 145,890 | 86,256 |
| Top problem | Problem with a purchase shown on your statement | Problem with a purchase shown on your statement |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
Citibank by month
Synchrony by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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