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Consumer Portfolio Services vs PenFed Credit Union

On the complaint record, PenFed Credit Union scores higher (66/100 against 54): it answered 100% on time and gave relief in 18% of closed complaints, against 100% and 0% for Consumer Portfolio Services.

Consumer Portfolio Services
PenFed Credit Union
Consumer Portfolio ServicesPenFed Credit Union
Response Score54/10066/100
Complaints, last 12 months983876
Change on the year before+15%-1%
Answered on time100%100%
Closed with relief0%18%
Closed with money back0%6.5%
Complaints, all time4,0306,588
Top problemImproper use of your reportIncorrect information on your report
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Consumer Portfolio Services by month

PenFed Credit Union by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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