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Lake Michigan Credit Union vs NBT Bancorp

On the complaint record, NBT Bancorp scores higher (72/100 against 58): it answered 100% on time and gave relief in 19% of closed complaints, against 100% and 4% for Lake Michigan Credit Union.

Lake Michigan Credit Union
NBT Bancorp
Lake Michigan Credit UnionNBT Bancorp
Response Score58/10072/100
Complaints, last 12 months6761
Change on the year before+18%+30%
Answered on time100%100%
Closed with relief4%19%
Closed with money back4.5%5.2%
Complaints, all time191212
Top problemIncorrect information on your reportManaging an account
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Lake Michigan Credit Union by month

NBT Bancorp by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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