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National Consumer Telecom & Utilities Exchange vs Upgrade

On the complaint record, Upgrade scores higher (53/100 against 45): it answered 99.9% on time and gave relief in 1% of closed complaints, against 100% and 0% for National Consumer Telecom & Utilities Exchange.

Upgrade
National Consumer Telecom & Utilities ExchangeUpgrade
Response Score45/10053/100
Complaints, last 12 months1,3741,776
Change on the year before+170%+31%
Answered on time100%99.9%
Closed with relief0%1%
Closed with money back0%0.5%
Complaints, all time2,2635,072
Top problemProblem with fraud alerts or security freezesIncorrect information on your report
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

National Consumer Telecom & Utilities Exchange by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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