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Upgrade vs Upstart
On the complaint record, Upgrade scores higher (53/100 against 52): it answered 99.9% on time and gave relief in 1% of closed complaints, against 99.9% and 1% for Upstart.
| Upgrade | Upstart | |
|---|---|---|
| Response Score | 53/100 | 52/100 |
| Complaints, last 12 months | 1,776 | 1,485 |
| Change on the year before | +31% | +43% |
| Answered on time | 99.9% | 99.9% |
| Closed with relief | 1% | 1% |
| Closed with money back | 0.5% | 0.8% |
| Complaints, all time | 5,072 | 3,745 |
| Top problem | Incorrect information on your report | Incorrect information on your report |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
Upgrade by month
Upstart by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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