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Case file

Money transfers & apps

Complaint 4498511 Cullen/Frost Bankers

Explained
Product
Money transfer, virtual currency, or money service · Domestic (US) money transfer
From
Texas 78211
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Jun 28, 2021Complaint received
  2. Jun 28, 2021Sent to Cullen/Frost Bankers
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Cullen/Frost Bankers complaints about money was not available when promised

ReceivedAboutIssueStateAnswerOn time
Sep 22, 2026Money transfers & appsMoney was not available when promisedTXExplainedYes
Dec 3, 2025Money transfers & appsMoney was not available when promisedTXExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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