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Army and Air Force Exchange Service vs MRS BPO

On the complaint record, MRS BPO scores higher (95/100 against 52): it answered 100% on time and gave relief in 65% of closed complaints, against 100% and 0% for Army and Air Force Exchange Service.

Army and Air Force Exchange Service
MRS BPO
Army and Air Force Exchange ServiceMRS BPO
Response Score52/10095/100
Complaints, last 12 months604641
Change on the year before+30%+4%
Answered on time100%100%
Closed with relief0%65%
Closed with money back0%0%
Complaints, all time2,5503,086
Top problemIncorrect information on your reportAttempts to collect debt not owed
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Army and Air Force Exchange Service by month

MRS BPO by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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