Debt collector · complaint record
MRS BPO complaints
Filed under MRS BPO, LLC
Consumers have filed 3,086 complaints about MRS BPO since 2013, 641 of them in the last 12 months (+4% on the year before). It answered 100% on time and closed 65% with relief for the customer - more often than a typical debt collector. The most common problem is attempts to collect debt not owed.
Strong response record. How it works
- Complaints on record
- 3,086
- Last 12 months
- 641
- Answered on time
- 100%
- Closed with relief
- 65%
- Last 30 days
- 40
- Rank
- #64 of 1,963
Since July 2013
+4% vs the year before
Industry: 96.5%
Typical debt collector: 24%
Newest: Nov 12, 2026
Most complained-about debt collectors
MRS BPO complaints by month
The busiest month was July 2025 (79 complaints). Complaints in the last 12 months are about level, 0% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How MRS BPO answered last 12 months
- Closed with non-monetary relief41765.1%
- Closed with explanation22434.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers40/4065.1% closed with relief
- Complaint trend10/15+4% vs last year
What MRS BPO complaints are about
Top MRS BPO problems last 12 months
Inside "Attempts to collect debt not owed"
- Debt is not yours 686
- Debt was result of identity theft 303
- Debt was paid 162
- Debt was already discharged in bankruptcy and is no longer owed 31
Where MRS BPO complaints come from
Most complaints: Texas (391), California (331), Florida (270), New York (185), North Carolina (181).
MRS BPO compared with other debt collectors
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Diversified Adjustment ServiceDebt collection | 54 | 683 | C |
| 2 | Contract CallersDebt collection | 45 | 678 | D |
| 3 | MRS BPODebt collection | 95 | 641 | A |
| 4 | Zions DebtDebt collection | 53 | 640 | C |
| 5 | Lendmark FinancialDebt collection | 8 | 629 | F |
| 6 | Synergetic CommunicationDebt collection | 41 | 624 | D |
| 7 | Army and Air Force Exchange ServiceDebt collection | 52 | 604 | C |
| 8 | The Receivable Management ServicesDebt collection | 52 | 585 | C |
Compare side by side: MRS BPO vs Diversified Adjustment Service · MRS BPO vs Contract Callers · MRS BPO vs Zions Debt · MRS BPO vs Lendmark Financial
What people say about MRS BPO
All experiencesNo experiences with MRS BPO yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest MRS BPO complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 12, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Fixed |
| Nov 12, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Nov 7, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Fixed |
| Nov 7, 2026 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Nov 6, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 5, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Nov 5, 2026 | Debt collection | False statements or representationAttempted to collect wrong amount | Fixed |
| Nov 4, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Nov 3, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Nov 3, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Nov 3, 2026 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Fixed |
| Nov 2, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Explained |
Questions about MRS BPO
How many complaints does MRS BPO have?
MRS BPO has 3,086 complaints on record since July 2013, including 641 in the last 12 months and 40 in the last 30 days. That makes it number 167 of every company by complaints this year.
Does MRS BPO respond to complaints?
Yes. MRS BPO answered 100% of its complaints on time (within 15 days) and closed 65% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 95/100 (grade A).
What do people complain about most with MRS BPO?
The most common problems are attempts to collect debt not owed (1,182), written notification about debt (464), false statements or representation (252).
Is MRS BPO legit?
MRS BPO is a real company with a public complaint record: consumers have complained about it 3,086 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is MRS BPO legit? for the signals, red flags and how to protect yourself.
Are complaints about MRS BPO going up or down?
Roughly level. There were 641 complaints in the last 12 months against 618 in the 12 before (+4%). See every month.
How do I file a complaint against MRS BPO?
Complain to MRS BPO in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most MRS BPO complaints come from?
Most come from Texas (391), California (331), Florida (270). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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