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Cadence Bank vs NBT Bancorp

On the complaint record, Cadence Bank scores higher (93/100 against 72): it answered 100% on time and gave relief in 31% of closed complaints, against 100% and 19% for NBT Bancorp.

Cadence Bank
NBT Bancorp
Cadence BankNBT Bancorp
Response Score93/10072/100
Complaints, last 12 months6261
Change on the year before-36%+30%
Answered on time100%100%
Closed with relief31%19%
Closed with money back16.1%5.2%
Complaints, all time320212
Top problemManaging an accountManaging an account
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Cadence Bank by month

NBT Bancorp by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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