Bank · complaint record
Cadence Bank complaints
Consumers have filed 320 complaints about Cadence Bank since 2022, 62 of them in the last 12 months (-36% on the year before). It answered 100% on time and closed 31% with relief for the customer - more often than a typical bank. The most common problem is managing an account.
Strong response record. How it works
- Complaints on record
- 320
- Last 12 months
- 62
- Answered on time
- 100%
- Closed with relief
- 31%
- Last 30 days
- 0
- Rank
- #73 of 188
Since January 2022
-36% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Jun 17, 2026
Most complained-about banks & credit unions
Cadence Bank complaints by month
The busiest month was January 2025 (26 complaints). Complaints in the last 12 months are down 36% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Cadence Bank answered last 12 months
- Closed with monetary relief1016.1%
- Closed with non-monetary relief914.5%
- Closed with explanation4369.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers33/4030.6% closed with relief
- Complaint trend15/15-36% vs last year
What Cadence Bank complaints are about
Top Cadence Bank problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 40
- Banking errors 22
- Funds not handled or disbursed as instructed 16
- Problem using a debit or ATM card 12
- Problem making or receiving payments 5
- Cashing a check 4
Where Cadence Bank complaints come from
Most complaints: Mississippi (89), Texas (63), Alabama (46), Tennessee (26), Georgia (26).
Cadence Bank compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Atlantic Union BanksharesBank accounts | 65 | 68 | B |
| 2 | Lake Michigan Credit UnionBank accounts | 58 | 67 | C |
| 3 | Bank OzkBank accounts | 52 | 66 | C |
| 4 | Cadence BankBank accounts | 93 | 62 | A |
| 5 | NBT BancorpBank accounts | 72 | 61 | B |
| 6 | Prosperity BancsharesBank accounts | 65 | 59 | B |
| 7 | Novo PlatformBank accounts | 17 | 58 | F |
| 8 | Bank of HawaiiBank accounts | 49 | 57 | D |
Compare side by side: Cadence Bank vs Atlantic Union Bankshares · Cadence Bank vs Lake Michigan Credit Union · Cadence Bank vs Bank Ozk · Cadence Bank vs NBT Bancorp
What people say about Cadence Bank
All experiencesNo experiences with Cadence Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Cadence Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jun 17, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jun 16, 2026 | Mortgages | Trouble during payment processPaying off the loan | Fixed |
| Jun 15, 2026 | Auto loans & leases | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| Jun 15, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jun 13, 2026 | Bank accounts | Closing an accountCan't close your account | Fixed |
| Jun 2, 2026 | Bank accounts | Managing an accountBanking errors | Explained |
| Jun 1, 2026 | Money transfers & apps | Other service problem | Fixed |
| May 21, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| May 13, 2026 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| May 13, 2026 | Bank accounts | Managing an accountBanking errors | Money back |
| May 10, 2026 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Apr 30, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
Questions about Cadence Bank
How many complaints does Cadence Bank have?
Cadence Bank has 320 complaints on record since January 2022, including 62 in the last 12 months and 0 in the last 30 days. That makes it number 606 of every company by complaints this year.
Does Cadence Bank respond to complaints?
Yes. Cadence Bank answered 100% of its complaints on time (within 15 days) and closed 31% with relief - money back or a fix; 16.1% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 93/100 (grade A).
What do people complain about most with Cadence Bank?
The most common problems are managing an account (107), incorrect information on your report (21), trouble during payment process (46).
Is Cadence Bank legit?
Cadence Bank is a real company with a public complaint record: consumers have complained about it 320 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Cadence Bank legit? for the signals, red flags and how to protect yourself.
Are complaints about Cadence Bank going up or down?
Down. There were 62 complaints in the last 12 months against 97 in the 12 before (-36%). See every month.
How do I file a complaint against Cadence Bank?
Complain to Cadence Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Cadence Bank complaints come from?
Most come from Mississippi (89), Texas (63), Alabama (46). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Cadence Bank
No comments yet. Start the conversation - questions are welcome too.