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Chrysalis vs West Capital Lending

On the complaint record, Chrysalis scores higher (51/100 against 15): it answered 100% on time and gave relief in 0% of closed complaints, against 43.3% and 4% for West Capital Lending.

Chrysalis
West Capital Lending
ChrysalisWest Capital Lending
Response Score51/10015/100
Complaints, last 12 months3230
Change on the year before+39%+114%
Answered on time100%43.3%
Closed with relief0%4%
Closed with money back0%3.7%
Complaints, all time25246
Top problemApplying for a mortgage or refinancing an existing mortgageApplying for a mortgage or refinancing an existing mortgage
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Chrysalis by month

West Capital Lending by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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