Mortgage company · complaint record
Chrysalis complaints
Filed under Chrysalis Holdings LLC
Consumers have filed 252 complaints about Chrysalis since 2012, 32 of them in the last 12 months (+39% on the year before). It answered 100% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Average response record. How it works
- Complaints on record
- 252
- Last 12 months
- 32
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #67 of 595
Since May 2012
+39% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 28, 2026
Most complained-about mortgage lenders & servicers
Chrysalis complaints by month
The busiest month was April 2022 (5 complaints). Complaints in the last 12 months are up 39% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Chrysalis answered last 12 months
- Closed with explanation2990.6%
- In progress39.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/45100% on time
- Relief for customers0/400% closed with relief
- Complaint trend6/15+39% vs last year
What Chrysalis complaints are about
Top Chrysalis problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Confusing or misleading advertising or marketing 18
- Application denials 5
- Trying to communicate with the company to fix an issue with the application process 5
- Changes in loan terms during the application process 3
- Loan estimate or other related disclosures 2
- Negative impact of inaccurate appraisal 2
Where Chrysalis complaints come from
Most complaints: Florida (33), California (19), Georgia (16), Virginia (15), North Carolina (13).
Chrysalis compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Independence Home LoansMortgages | 3 | 35 | F |
| 2 | Cardinal Financial Company, Limited PartnershipMortgages | 100 | 34 | A |
| 3 | Longbridge FinancialMortgages | 34 | 34 | F |
| 4 | Provident Funding AssociatesMortgages | 49 | 33 | D |
| 5 | ChrysalisMortgages | 51 | 32 | C |
| 6 | Supreme LendingMortgages | 50 | 31 | C |
| 7 | West Capital LendingMortgages | 15 | 30 | F |
| 8 | Midwest Loan ServicesMortgages | 50 | 29 | C |
Compare side by side: Chrysalis vs Independence Home Loans · Chrysalis vs Cardinal Financial Company, Limited Partnership · Chrysalis vs Longbridge Financial · Chrysalis vs Provident Funding Associates
What people say about Chrysalis
All experiencesNo experiences with Chrysalis yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Chrysalis complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | In progress |
| Oct 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | In progress |
| Sep 23, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Sep 21, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Sep 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Sep 7, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Sep 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | Explained |
| Aug 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Aug 8, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 31, 2026 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Jul 15, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Jul 9, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about Chrysalis
How many complaints does Chrysalis have?
Chrysalis has 252 complaints on record since May 2012, including 32 in the last 12 months and 1 in the last 30 days. That makes it number 859 of every company by complaints this year.
Does Chrysalis respond to complaints?
Yes. Chrysalis answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 51/100 (grade C).
What do people complain about most with Chrysalis?
The most common problems are applying for a mortgage or refinancing an existing mortgage (107), trouble during payment process (41), closing on a mortgage (23).
Is Chrysalis legit?
Chrysalis is a real company with a public complaint record: consumers have complained about it 252 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Chrysalis legit? for the signals, red flags and how to protect yourself.
Are complaints about Chrysalis going up or down?
Up. There were 32 complaints in the last 12 months against 23 in the 12 before (+39%). See every month.
How do I file a complaint against Chrysalis?
Complain to Chrysalis in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Chrysalis complaints come from?
Most come from Florida (33), California (19), Georgia (16). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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