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HSBC vs Morgan Stanley

On the complaint record, HSBC scores higher (55/100 against 51): it answered 100% on time and gave relief in 1% of closed complaints, against 99.6% and 5% for Morgan Stanley.

HSBC
Morgan Stanley
HSBCMorgan Stanley
Response Score55/10051/100
Complaints, last 12 months404511
Change on the year before+11%+77%
Answered on time100%99.6%
Closed with relief1%5%
Closed with money back1.3%5.4%
Complaints, all time12,5201,334
Top problemManaging an accountManaging an account
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

HSBC by month

Morgan Stanley by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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