Bank · complaint record
Morgan Stanley complaints
Filed under MORGAN STANLEY & CO. LLC
Consumers have filed 1,334 complaints about Morgan Stanley since 2012, 511 of them in the last 12 months (+77% on the year before). It answered 99.6% on time and closed 5% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 19th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 1,334
- Last 12 months
- 511
- Answered on time
- 99.6%
- Closed with relief
- 5%
- Last 30 days
- 33
- Rank
- #19 of 188
Since January 2012
+77% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 3, 2026
Most complained-about banks & credit unions
Morgan Stanley complaints by month
The busiest month was April 2025 (67 complaints). Complaints in the last 12 months are up 77% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Morgan Stanley answered last 12 months
- Closed with monetary relief275.3%
- Closed with explanation47693.2%
- In progress81.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time43/4599.6% on time
- Relief for customers6/405.4% closed with relief
- Complaint trend2/15+77% vs last year
What Morgan Stanley complaints are about
Top Morgan Stanley problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 306
- Banking errors 78
- Funds not handled or disbursed as instructed 54
- Problem accessing account 50
- Problem using a debit or ATM card 35
- Problem making or receiving payments 33
Where Morgan Stanley complaints come from
Most complaints: California (252), Florida (123), Texas (105), New York (96), New Jersey (58).
Morgan Stanley compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Morgan StanleyBank accounts | 51 | 511 | C |
| 2 | Suncoast Credit UnionBank accounts | 52 | 469 | C |
| 3 | HSBCBank accounts | 55 | 404 | C |
| 4 | New York Community BankBank accounts | 59 | 392 | C |
| 5 | Vystar Credit UnionBank accounts | 81 | 373 | A |
| 6 | Charles SchwabBank accounts | 50 | 359 | C |
| 7 | Axos FinancialBank accounts | 47 | 294 | D |
| 8 | Randolph-Brooks Federal Credit UnionBank accounts | 43 | 291 | D |
Compare side by side: Morgan Stanley vs Suncoast Credit Union · Morgan Stanley vs HSBC · Morgan Stanley vs New York Community Bank · Morgan Stanley vs Vystar Credit Union
What people say about Morgan Stanley
All experiencesNo experiences with Morgan Stanley yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Morgan Stanley complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 1, 2026 | Bank accounts | Closing an accountCompany closed your account | In progress |
| Oct 31, 2026 | Bank accounts | Managing an accountCashing a check | Explained |
| Oct 30, 2026 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | In progress |
| Oct 29, 2026 | Credit reporting | Incorrect information on your reportInformation is incorrect | Explained |
| Oct 29, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Oct 28, 2026 | Bank accounts | Problem caused by your funds being lowBounced checks or returned payments | Explained |
| Oct 28, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 27, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Oct 27, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Oct 25, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
Questions about Morgan Stanley
How many complaints does Morgan Stanley have?
Morgan Stanley has 1,334 complaints on record since January 2012, including 511 in the last 12 months and 33 in the last 30 days. That makes it number 189 of every company by complaints this year.
Does Morgan Stanley respond to complaints?
Yes. Morgan Stanley answered 99.6% of its complaints on time (within 15 days) and closed 5% with relief - money back or a fix; 5.4% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 51/100 (grade C).
What do people complain about most with Morgan Stanley?
The most common problems are managing an account (577), opening an account (161), closing an account (124).
Is Morgan Stanley legit?
Morgan Stanley is a real company with a public complaint record: consumers have complained about it 1,334 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Morgan Stanley legit? for the signals, red flags and how to protect yourself.
Are complaints about Morgan Stanley going up or down?
Up. There were 511 complaints in the last 12 months against 288 in the 12 before (+77%). See every month.
How do I file a complaint against Morgan Stanley?
Complain to Morgan Stanley in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Morgan Stanley complaints come from?
Most come from California (252), Florida (123), Texas (105). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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