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M&T Bank vs PennyMac
On the complaint record, M&T Bank scores higher (92/100 against 89): it answered 99.9% on time and gave relief in 16% of closed complaints, against 99.9% and 11% for PennyMac.
| M&T Bank | PennyMac | |
|---|---|---|
| Response Score | 92/100 | 89/100 |
| Complaints, last 12 months | 1,455 | 1,490 |
| Change on the year before | +33% | +59% |
| Answered on time | 99.9% | 99.9% |
| Closed with relief | 16% | 11% |
| Closed with money back | 10% | 2.5% |
| Complaints, all time | 10,533 | 6,692 |
| Top problem | Trouble during payment process | Trouble during payment process |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
M&T Bank by month
PennyMac by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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