Mortgage company · complaint record
PennyMac complaints
Filed under PENNYMAC LOAN SERVICES, LLC.
Consumers have filed 6,692 complaints about PennyMac since 2012, 1,490 of them in the last 12 months (+59% on the year before). It answered 99.9% on time and closed 11% with relief for the customer - more often than a typical mortgage company. The most common problem is trouble during payment process. It is the 5th most complained-about of 595 mortgage lenders & servicers this year.
Strong response record. How it works
- Complaints on record
- 6,692
- Last 12 months
- 1,490
- Answered on time
- 99.9%
- Closed with relief
- 11%
- Last 30 days
- 95
- Rank
- #5 of 595
Since January 2012
+59% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 9, 2026
Most complained-about mortgage lenders & servicers
PennyMac complaints by month
The busiest month was April 2026 (147 complaints). Complaints in the last 12 months are up 59% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How PennyMac answered last 12 months
- Closed with monetary relief372.5%
- Closed with non-monetary relief1298.7%
- Closed with explanation1,31388.1%
- In progress110.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers40/4011.2% closed with relief
- Complaint trend4/15+59% vs last year
What PennyMac complaints are about
Top PennyMac problems last 12 months
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 481
- Trying to communicate with the company to fix an issue while managing or servicing your loan 232
- Payment process 196
- Private mortgage insurance (PMI) 54
- Fees charged 48
- Paying off the loan 26
Where PennyMac complaints come from
Most complaints: Florida (773), California (698), Texas (665), Georgia (436), Virginia (312).
PennyMac compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Freedom MortgageMortgages | 48 | 2,041 | D |
| 2 | Ocwen FinancialMortgages | 54 | 1,681 | C |
| 3 | PennyMacMortgages | 89 | 1,490 | A |
| 4 | M&T BankMortgages | 92 | 1,455 | A |
| 5 | Carrington Mortgage ServicesMortgages | 44 | 1,302 | D |
| 6 | Select Portfolio ServicingMortgages | 52 | 1,277 | C |
| 7 | LoanCareMortgages | 46 | 1,091 | D |
| 8 | SeleneMortgages | 50 | 1,063 | C |
Compare side by side: PennyMac vs Freedom Mortgage · PennyMac vs Ocwen Financial · PennyMac vs M&T Bank · PennyMac vs Carrington Mortgage Services
What people say about PennyMac
All experiencesNo experiences with PennyMac yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest PennyMac complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 6, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Nov 4, 2026 | Mortgages | Trouble during payment processFees charged | Fixed |
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 4, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Nov 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Nov 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
Questions about PennyMac
How many complaints does PennyMac have?
PennyMac has 6,692 complaints on record since January 2012, including 1,490 in the last 12 months and 95 in the last 30 days. That makes it number 92 of every company by complaints this year.
Does PennyMac respond to complaints?
Yes. PennyMac answered 99.9% of its complaints on time (within 15 days) and closed 11% with relief - money back or a fix; 2.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 89/100 (grade A).
What do people complain about most with PennyMac?
The most common problems are trouble during payment process (2,166), struggling to pay mortgage (1,160), incorrect information on your report (716).
Is PennyMac legit?
PennyMac is a real company with a public complaint record: consumers have complained about it 6,692 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is PennyMac legit? for the signals, red flags and how to protect yourself.
Are complaints about PennyMac going up or down?
Up. There were 1,490 complaints in the last 12 months against 939 in the 12 before (+59%). See every month.
How do I file a complaint against PennyMac?
Complain to PennyMac in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most PennyMac complaints come from?
Most come from Florida (773), California (698), Texas (665). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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