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Meta Payments vs Wise

On the complaint record, Meta Payments scores higher (52/100 against 51): it answered 99.7% on time and gave relief in 6% of closed complaints, against 96.5% and 12% for Wise.

Meta Payments
Wise (TransferWise)
Meta PaymentsWise
Response Score52/10051/100
Complaints, last 12 months327569
Change on the year before+237%+34%
Answered on time99.7%96.5%
Closed with relief6%12%
Closed with money back6.5%11.8%
Complaints, all time4622,187
Top problemTrouble accessing funds in your mobile or digital walletOther transaction problem
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Meta Payments by month

Wise by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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