Payment company · complaint record
Wise complaints TransferWise
Filed under TransferWise Ltd
Consumers have filed 2,187 complaints about Wise since 2016, 569 of them in the last 12 months (+34% on the year before). It answered 96.5% on time and closed 12% with relief for the customer - less often than a typical payment company. The most common problem is other transaction problem. It is the 4th most complained-about of 72 payment apps & money transfer services this year.
Average response record. How it works
- Complaints on record
- 2,187
- Last 12 months
- 569
- Answered on time
- 96.5%
- Closed with relief
- 12%
- Last 30 days
- 36
- Rank
- #4 of 72
Since September 2016
+34% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 10, 2026
Most complained-about payment apps & money transfer services
Wise complaints by month
The busiest month was September 2026 (59 complaints). Complaints in the last 12 months are up 34% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Wise answered last 12 months
- Closed with monetary relief6711.8%
- Closed with explanation50288.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time29/4596.5% on time
- Relief for customers15/4011.8% closed with relief
- Complaint trend7/15+34% vs last year
What Wise complaints are about
Top Wise problems last 12 months
Where Wise complaints come from
Most complaints: California (295), Florida (200), New York (157), Texas (150), Washington (60).
Wise compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Western UnionMoney transfers & apps | 50 | 631 | C |
| 2 | Wise (TransferWise)Money transfers & apps | 51 | 569 | C |
| 3 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 4 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 5 | TClubMoney transfers & apps | 10 | 310 | F |
| 6 | MoneyGramMoney transfers & apps | 84 | 270 | A |
| 7 | Google Compare Credit CardsMoney transfers & apps | 55 | 238 | C |
| 8 | Skrill USAMoney transfers & apps | 38 | 195 | D |
Compare side by side: Wise vs Western Union · Wise vs Remitly · Wise vs Meta Payments · Wise vs TClub
What people say about Wise
All experiencesNo experiences with Wise yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Wise complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 10, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Nov 9, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Nov 8, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 8, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 7, 2026 | Money transfers & apps | Problem with customer service | Explained |
| Nov 5, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 5, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Nov 4, 2026 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Nov 2, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | Money back |
| Oct 31, 2026 | Money transfers & apps | Trouble accessing funds in your mobile or digital wallet | Explained |
| Oct 31, 2026 | Money transfers & apps | Other transaction problem | Money back |
| Oct 30, 2026 | Money transfers & apps | Money was not available when promised | Money back |
Questions about Wise
How many complaints does Wise have?
Wise has 2,187 complaints on record since September 2016, including 569 in the last 12 months and 36 in the last 30 days. That makes it number 181 of every company by complaints this year.
Does Wise respond to complaints?
Yes. Wise answered 96.5% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix; 11.8% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 51/100 (grade C).
What do people complain about most with Wise?
The most common problems are other transaction problem (531), fraud or scam (349), money was not available when promised (341).
Is Wise legit?
Wise is a real company with a public complaint record: consumers have complained about it 2,187 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Wise legit? for the signals, red flags and how to protect yourself.
Are complaints about Wise going up or down?
Up. There were 569 complaints in the last 12 months against 425 in the 12 before (+34%). See every month.
How do I file a complaint against Wise?
Complain to Wise in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Wise complaints come from?
Most come from California (295), Florida (200), New York (157). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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