Compare
MOHELA vs Nelnet
On the complaint record, Nelnet scores higher (58/100 against 39): it answered 99.9% on time and gave relief in 0% of closed complaints, against 36% and 3% for MOHELA.
| MOHELA | Nelnet | |
|---|---|---|
| Response Score | 39/100 | 58/100 |
| Complaints, last 12 months | 9,167 | 6,543 |
| Change on the year before | -12% | -13% |
| Answered on time | 36% | 99.9% |
| Closed with relief | 3% | 0% |
| Closed with money back | 0.4% | 0% |
| Complaints, all time | 30,802 | 28,542 |
| Top problem | Dealing with your lender or servicer | Incorrect information on your report |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
MOHELA by month
Nelnet by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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