Loan servicer · complaint record
Nelnet complaints
Filed under Nelnet, Inc.
Consumers have filed 28,542 complaints about Nelnet since 2012, 6,543 of them in the last 12 months (-13% on the year before). It answered 99.9% on time and closed 0% with relief for the customer - less often than a typical loan servicer. The most common problem is incorrect information on your report. It is the 2nd most complained-about of 47 student loan servicers this year.
Average response record. How it works
- Complaints on record
- 28,542
- Last 12 months
- 6,543
- Answered on time
- 99.9%
- Closed with relief
- 0%
- Last 30 days
- 213
- Rank
- #2 of 47
Since March 2012
-13% vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Nov 5, 2026
Most complained-about student loan servicers
Nelnet complaints by month
The busiest month was March 2025 (1,470 complaints). Complaints in the last 12 months are down 13% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Nelnet answered last 12 months
- Closed with explanation6,53399.8%
- In progress100.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers0/400% closed with relief
- Complaint trend13/15-13% vs last year
What Nelnet complaints are about
Top Nelnet problems last 12 months
Inside "Incorrect information on your report"
- Account status incorrect 3,129
- Account information incorrect 2,321
- Information belongs to someone else 1,353
- Old information reappears or never goes away 321
- Personal information incorrect 107
- Information is missing that should be on the report 91
Where Nelnet complaints come from
Most complaints: Texas (3,062), Florida (2,537), California (2,422), Georgia (1,933), New York (1,736).
Nelnet compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | MOHELAStudent loans | 39 | 9,167 | D |
| 2 | NelnetStudent loans | 58 | 6,543 | C |
| 3 | Maximus Federal ServicesStudent loans | 56 | 4,107 | C |
| 4 | Edfinancial ServicesStudent loans | 55 | 2,684 | C |
| 5 | Sallie MaeStudent loans | 93 | 1,112 | A |
| 6 | NavientStudent loans | 61 | 617 | C |
| 7 | Climb CreditStudent loans | 47 | 446 | D |
| 8 | AES / PHEAAStudent loans | 96 | 307 | A |
Compare side by side: Nelnet vs MOHELA · Nelnet vs Maximus Federal Services · Nelnet vs Edfinancial Services · Nelnet vs Sallie Mae
What people say about Nelnet
All experiencesNo experiences with Nelnet yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Nelnet complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 3, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 2, 2026 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 2, 2026 | Student loans | Dealing with your lender or servicerProblem with customer service | Explained |
| Nov 2, 2026 | Student loans | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Nov 2, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 2, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 2, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
Questions about Nelnet
How many complaints does Nelnet have?
Nelnet has 28,542 complaints on record since March 2012, including 6,543 in the last 12 months and 213 in the last 30 days. That makes it number 32 of every company by complaints this year.
Does Nelnet respond to complaints?
Yes. Nelnet answered 99.9% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 58/100 (grade C).
What do people complain about most with Nelnet?
The most common problems are incorrect information on your report (7,363), dealing with your lender or servicer (9,294), problem with a company's investigation into an existing problem (1,814).
Is Nelnet legit?
Nelnet is a real company with a public complaint record: consumers have complained about it 28,542 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Nelnet legit? for the signals, red flags and how to protect yourself.
Are complaints about Nelnet going up or down?
Down. There were 6,543 complaints in the last 12 months against 7,484 in the 12 before (-13%). See every month.
How do I file a complaint against Nelnet?
Complain to Nelnet in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Nelnet complaints come from?
Most come from Texas (3,062), Florida (2,537), California (2,422). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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