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PayPal vs Remitly
On the complaint record, PayPal scores higher (85/100 against 43): it answered 99.9% on time and gave relief in 42% of closed complaints, against 99.4% and 0% for Remitly.
| PayPal | Remitly | |
|---|---|---|
| Response Score | 85/100 | 43/100 |
| Complaints, last 12 months | 12,935 | 331 |
| Change on the year before | +95% | +90% |
| Answered on time | 99.9% | 99.4% |
| Closed with relief | 42% | 0% |
| Closed with money back | 20% | 0% |
| Complaints, all time | 44,721 | 1,113 |
| Top problem | Unauthorized transactions or other transaction problem | Other transaction problem |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
PayPal by month
Remitly by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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