Payment company · complaint record
Remitly complaints
Filed under Remitly, Inc.
Consumers have filed 1,113 complaints about Remitly since 2015, 331 of them in the last 12 months (+90% on the year before). It answered 99.4% on time and closed 0% with relief for the customer - less often than a typical payment company. The most common problem is other transaction problem. It is the 5th most complained-about of 72 payment apps & money transfer services this year.
Weak response record. How it works
- Complaints on record
- 1,113
- Last 12 months
- 331
- Answered on time
- 99.4%
- Closed with relief
- 0%
- Last 30 days
- 23
- Rank
- #5 of 72
Since March 2015
+90% vs the year before
Industry: 98.1%
Typical payment company: 16%
Newest: Nov 3, 2026
Most complained-about payment apps & money transfer services
Remitly complaints by month
The busiest month was September 2026 (38 complaints). Complaints in the last 12 months are up 90% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Remitly answered last 12 months
- Closed with explanation331100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time42/4599.4% on time
- Relief for customers0/400% closed with relief
- Complaint trend1/15+90% vs last year
What Remitly complaints are about
Top Remitly problems last 12 months
Where Remitly complaints come from
Most complaints: California (169), Texas (105), Florida (101), New York (78), New Jersey (42).
Remitly compared with other payment apps & money transfer services
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Western UnionMoney transfers & apps | 50 | 631 | C |
| 2 | Wise (TransferWise)Money transfers & apps | 51 | 569 | C |
| 3 | RemitlyMoney transfers & apps | 43 | 331 | D |
| 4 | Meta PaymentsMoney transfers & apps | 52 | 327 | C |
| 5 | TClubMoney transfers & apps | 10 | 310 | F |
| 6 | MoneyGramMoney transfers & apps | 84 | 270 | A |
| 7 | Google Compare Credit CardsMoney transfers & apps | 55 | 238 | C |
| 8 | Skrill USAMoney transfers & apps | 38 | 195 | D |
Compare side by side: Remitly vs Western Union · Remitly vs Wise · Remitly vs Meta Payments · Remitly vs TClub
What people say about Remitly
All experiencesNo experiences with Remitly yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Remitly complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 3, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 30, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Oct 27, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 27, 2026 | Money transfers & apps | Other service problem | Explained |
| Oct 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 26, 2026 | Money transfers & apps | Other transaction problem | Explained |
| Oct 23, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| Oct 23, 2026 | Money transfers & apps | Confusing or misleading advertising or marketing | Explained |
| Oct 23, 2026 | Money transfers & apps | Fraud or scam | Explained |
| Oct 22, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
Questions about Remitly
How many complaints does Remitly have?
Remitly has 1,113 complaints on record since March 2015, including 331 in the last 12 months and 23 in the last 30 days. That makes it number 246 of every company by complaints this year.
Does Remitly respond to complaints?
Yes. Remitly answered 99.4% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 43/100 (grade D).
What do people complain about most with Remitly?
The most common problems are other transaction problem (361), fraud or scam (260), money was not available when promised (295).
Is Remitly legit?
Remitly is a real company with a public complaint record: consumers have complained about it 1,113 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Remitly legit? for the signals, red flags and how to protect yourself.
Are complaints about Remitly going up or down?
Up. There were 331 complaints in the last 12 months against 174 in the 12 before (+90%). See every month.
How do I file a complaint against Remitly?
Complain to Remitly in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Remitly complaints come from?
Most come from California (169), Texas (105), Florida (101). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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