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PayPal vs Wise

On the complaint record, PayPal scores higher (85/100 against 51): it answered 99.9% on time and gave relief in 42% of closed complaints, against 96.5% and 12% for Wise.

PayPal
Wise (TransferWise)
PayPalWise
Response Score85/10051/100
Complaints, last 12 months12,935569
Change on the year before+95%+34%
Answered on time99.9%96.5%
Closed with relief42%12%
Closed with money back20%11.8%
Complaints, all time44,7212,187
Top problemUnauthorized transactions or other transaction problemOther transaction problem
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

PayPal by month

Wise by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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