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Portfolio Recovery Associates vs Resurgent Capital Services

On the complaint record, Portfolio Recovery Associates scores higher (89/100 against 75): it answered 99.8% on time and gave relief in 62% of closed complaints, against 99.9% and 25% for Resurgent Capital Services.

Portfolio Recovery Associates
Resurgent Capital Services
Portfolio Recovery AssociatesResurgent Capital Services
Response Score89/10075/100
Complaints, last 12 months21,73323,723
Change on the year before+47%+5%
Answered on time99.8%99.9%
Closed with relief62%25%
Closed with money back0%0%
Complaints, all time69,06074,994
Top problemAttempts to collect debt not owedAttempts to collect debt not owed
Visitors' rating--

Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.

Portfolio Recovery Associates by month

Resurgent Capital Services by month

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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