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SoFi vs Truist
On the complaint record, Truist scores higher (63/100 against 59): it answered 99.9% on time and gave relief in 9% of closed complaints, against 100% and 8% for SoFi.
| SoFi | Truist | |
|---|---|---|
| Response Score | 59/100 | 63/100 |
| Complaints, last 12 months | 3,647 | 5,854 |
| Change on the year before | +35% | +19% |
| Answered on time | 100% | 99.9% |
| Closed with relief | 8% | 9% |
| Closed with money back | 6.7% | 3.5% |
| Complaints, all time | 7,804 | 25,695 |
| Top problem | Managing an account | Managing an account |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
SoFi by month
Truist by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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