Bank · complaint record
Truist complaints
Filed under TRUIST FINANCIAL CORPORATION
Consumers have filed 25,695 complaints about Truist since 2019, 5,854 of them in the last 12 months (+19% on the year before). It answered 99.9% on time and closed 9% with relief for the customer - less often than a typical bank. The most common problem is managing an account. It is the 7th most complained-about of 188 banks & credit unions this year.
Average response record. How it works
- Complaints on record
- 25,695
- Last 12 months
- 5,854
- Answered on time
- 99.9%
- Closed with relief
- 9%
- Last 30 days
- 274
- Rank
- #7 of 188
Since November 2019
+19% vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Nov 8, 2026
Most complained-about banks & credit unions
Truist complaints by month
The busiest month was December 2025 (570 complaints). Complaints in the last 12 months are up 19% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Truist answered last 12 months
- Closed with monetary relief1983.4%
- Closed with non-monetary relief3305.6%
- Closed with explanation5,07986.8%
- In progress2474.2%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time45/4599.9% on time
- Relief for customers10/409.4% closed with relief
- Complaint trend8/15+19% vs last year
What Truist complaints are about
Top Truist problems last 12 months
Inside "Managing an account"
- Deposits and withdrawals 2,276
- Problem using a debit or ATM card 1,038
- Funds not handled or disbursed as instructed 671
- Banking errors 545
- Problem accessing account 463
- Problem making or receiving payments 356
Where Truist complaints come from
Most complaints: Florida (4,951), Georgia (3,331), Texas (2,222), North Carolina (2,037), Virginia (1,894).
Truist compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | ChimeBank accounts | 56 | 12,313 | C |
| 2 | Navy Federal Credit UnionBank accounts | 96 | 10,588 | A |
| 3 | U.S. BankBank accounts | 83 | 7,023 | A |
| 4 | TruistBank accounts | 63 | 5,854 | C |
| 5 | PNC BankBank accounts | 63 | 3,893 | C |
| 6 | SoFiBank accounts | 59 | 3,647 | C |
| 7 | USAABank accounts | 72 | 3,247 | B |
| 8 | Fifth Third BankBank accounts | 61 | 2,784 | C |
Compare side by side: Truist vs Chime · Truist vs Navy Federal Credit Union · Truist vs U.S. Bank · Truist vs PNC Bank
What people say about Truist
All experiencesNo experiences with Truist yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Truist complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 8, 2026 | Credit cards | Unable to get your credit report or credit scoreOther problem getting your report or credit score | Explained |
| Nov 8, 2026 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Nov 8, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 5, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Nov 5, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Fixed |
| Nov 5, 2026 | Credit cards | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | Explained |
| Nov 5, 2026 | Credit reporting | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Nov 5, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Nov 4, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 4, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Nov 4, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
Questions about Truist
How many complaints does Truist have?
Truist has 25,695 complaints on record since November 2019, including 5,854 in the last 12 months and 274 in the last 30 days. That makes it number 37 of every company by complaints this year.
Does Truist respond to complaints?
Yes. Truist answered 99.9% of its complaints on time (within 15 days) and closed 9% with relief - money back or a fix; 3.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 63/100 (grade C).
What do people complain about most with Truist?
The most common problems are managing an account (5,911), incorrect information on your report (2,703), improper use of your report (2,187).
Is Truist legit?
Truist is a real company with a public complaint record: consumers have complained about it 25,695 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Truist legit? for the signals, red flags and how to protect yourself.
Are complaints about Truist going up or down?
Up. There were 5,854 complaints in the last 12 months against 4,926 in the 12 before (+19%). See every month.
How do I file a complaint against Truist?
Complain to Truist in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Truist complaints come from?
Most come from Florida (4,951), Georgia (3,331), Texas (2,222). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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