Compare
Truist vs USAA
On the complaint record, USAA scores higher (72/100 against 63): it answered 100% on time and gave relief in 19% of closed complaints, against 99.9% and 9% for Truist.
| Truist | USAA | |
|---|---|---|
| Response Score | 63/100 | 72/100 |
| Complaints, last 12 months | 5,854 | 3,247 |
| Change on the year before | +19% | +26% |
| Answered on time | 99.9% | 100% |
| Closed with relief | 9% | 19% |
| Closed with money back | 3.5% | 7% |
| Complaints, all time | 25,695 | 20,225 |
| Top problem | Managing an account | Managing an account |
| Visitors' rating | - | - |
Highlighted: the better figure. Bigger companies get more complaints, so compare the shares and the trend rather than the totals.
Truist by month
USAA by month
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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