Case file
Prepaid & gift cards
Complaint 10297764 Wells Fargo
Explained- Product
- Prepaid card · Gift card
- Detail
- Charged for a purchase or transfer you did not make with the card
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 28, 2024Complaint received
- Sep 30, 2024Sent to Wells Fargo (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Wells Fargo complaints about problem with a purchase or transfer
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 24, 2026 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Money back | Yes |
| Sep 2, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | WA | Explained | Yes |
| May 15, 2025 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | GA | Explained | Yes |
| Apr 16, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| Feb 26, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Money back | Yes |
| Oct 10, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | TX | Explained | Yes |
| Aug 5, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | SC | Explained | Yes |
| Jun 5, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | NJ | Explained | Yes |
| Feb 28, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | CA | Explained | Yes |
| Dec 12, 2023 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | CA | Explained | Yes |
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