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Case file

Mortgages

Complaint 10394520 Axos Financial

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Delays in the application process
From
Florida 33139
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 9, 2024Complaint received
  2. Oct 22, 2024Sent to Axos Financial (13 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Axos Financial complaints about applying for a mortgage or refinancing an existing mortgage

ReceivedAboutIssueStateAnswerOn time
Apr 26, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAExplainedYes
Sep 23, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsNYExplainedYes
May 27, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsTNExplainedYes
Jul 29, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processFLExplainedYes
Feb 8, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAExplainedYes
Jan 24, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processVTExplainedYes
Dec 14, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageMIExplainedYes
Mar 27, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jan 21, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Jan 10, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageAZExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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