Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme

Mortgages

Applying for a mortgage or refinancing an existing mortgage

Consumers have filed 29,322 complaints about this, 3,271 in the last 12 months (+33%), against 1,337 companies. The most complained-about is Rocket Mortgage. Companies closed 6% of these with relief.

Companies with the most

Last 12 months.

In more detail

  • Trying to communicate with the company to fix an issue with the application process1,9247%
  • Application denials1,6636%
  • Delays in the application process1,3265%
  • Confusing or misleading advertising or marketing1,2044%
  • Changes in loan terms during the application process9133%
  • Fees or costs during the application process5552%
  • Loan estimate or other related disclosures5282%
  • Negative impact of inaccurate appraisal2911.0%

By month

By state

ALAKAZARCACOCTDEDCFLGAHIIDILINIAKSKYLAMEMDMAMIMNMSMOMTNENVNHNJNMNYNCNDOHOKORPAPRRISCSDTNTXUTVTVAWAWVWIWY
Per 100,000 people, last 12 monthsFewerMore

Latest complaints about this

ReceivedCompanyAboutIssueStateAnswerOn time
Nov 11, 2026Navy Federal Credit UnionMortgagesApplying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisalFLIn progressYes
Nov 10, 2026RANLifeMortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processTXIn progressYes
Nov 6, 2026HilltopMortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processTXIn progressYes
Nov 6, 2026Movement MortgageMortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingNJExplainedYes
Nov 6, 2026TJC MortgageMortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processKSExplainedYes
Nov 6, 2026Wells FargoMortgagesApplying for a mortgage or refinancing an existing mortgageFees or costs during the application processCAExplainedYes
Nov 5, 2026Planet Home LendingMortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processILExplainedYes
Nov 5, 2026Regions BankMortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsALExplainedYes
Nov 5, 2026Longbridge FinancialMortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingUTExplainedYes
Nov 4, 2026Citizens BankMortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsCTExplainedYes
Nov 4, 2026East Coast CapitalMortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processNYExplainedYes
Nov 4, 2026PennyMacMortgagesApplying for a mortgage or refinancing an existing mortgageApplication denialsALExplainedYes
Nov 3, 2026Rocket MortgageMortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingMIExplainedYes
Nov 3, 2026Freedom MortgageMortgagesApplying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketingINExplainedYes
Nov 3, 2026Boeing Employees' Credit UnionMortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processWAIn progressYes

Your rights with mortgage lenders & servicers

Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.

Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.

General information, not legal advice; rules vary by state. Plain-English guides

Talk about it

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience