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Student loans

Complaint 1842843 Key 2 Recovery

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are handled
From
Arizona 85340
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Mar 21, 2016Complaint received
  2. Mar 28, 2016Sent to Key 2 Recovery (7 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Key 2 Recovery complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Nov 8, 2016Student loansDealing with my lender or servicerKeep getting calls about my loanINExplainedYes
Sep 15, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsINExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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