Student loans
Dealing with my lender or servicer
Consumers have filed 17,620 complaints about this, against 299 companies. The most complained-about is Navient.
Companies with the most
All time.
In more detail
By month
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 21, 2017 | Transworld Systems | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 21, 2017 | Sallie Mae | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerKeep getting calls about my loan | Explained |
| Apr 21, 2017 | ACS Education Services | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 21, 2017 | Sallie Mae | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | Explained |
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
| Apr 21, 2017 | College Foundation | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | Explained |
| Apr 21, 2017 | ACS Education Services | Student loans | Dealing with my lender or servicerDon't agree with fees charged | Explained |
| Apr 21, 2017 | AES / PHEAA | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 21, 2017 | Nelnet | Student loans | Dealing with my lender or servicerHaving problems with customer service | Explained |
| Apr 21, 2017 | Navient | Student loans | Dealing with my lender or servicerReceived bad information about my loan | Explained |
Your rights with student loan servicers
Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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