Case file
Crypto
Complaint 19097337 Citibank
Explained- Product
- Money transfer, virtual currency, or money service · Virtual currency
- From
- -
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 29, 2026Complaint received
- Jan 29, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about other transaction problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 29, 2026 | Money transfers & apps | Other transaction problem | - | In progress | Yes |
| Oct 28, 2026 | Money transfers & apps | Other transaction problem | TX | Money back | Yes |
| Oct 28, 2026 | Money transfers & apps | Other transaction problem | MN | Explained | Yes |
| Oct 27, 2026 | Money transfers & apps | Other transaction problem | NY | In progress | Yes |
| Oct 19, 2026 | Money transfers & apps | Other transaction problem | FL | Explained | Yes |
| Oct 17, 2026 | Money transfers & apps | Other transaction problem | KS | Money back | Yes |
| Oct 14, 2026 | Money transfers & apps | Other transaction problem | - | Explained | Yes |
| Oct 6, 2026 | Money transfers & apps | Other transaction problem | NY | Explained | Yes |
| Oct 6, 2026 | Money transfers & apps | Other transaction problem | - | Money back | Yes |
| Oct 5, 2026 | Money transfers & apps | Other transaction problem | NY | Explained | Yes |
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