Case file
Prepaid & gift cards
Complaint 23255435 Bank of America
Explained- Product
- Prepaid card · Government benefit card
- Detail
- Trouble closing card
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 13, 2026Complaint received
- Jun 16, 2026Sent to Bank of America (3 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Bank of America complaints about problem getting a card or closing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 27, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | Yes |
| Sep 29, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | CA | Explained | Yes |
| Sep 14, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | MI | Explained | Yes |
| Sep 10, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | Yes |
| Aug 20, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | CA | Explained | Yes |
| Aug 3, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | NJ | Explained | Yes |
| Jul 20, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | CA | Explained | Yes |
| Jul 9, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | AZ | Explained | Yes |
| Jul 7, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | NC | Explained | Yes |
| Jul 2, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | FL | Explained | Yes |
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