Prepaid & gift cards
Problem getting a card or closing an account
Consumers have filed 7,532 complaints about this, 1,038 in the last 12 months (-3%), against 158 companies. The most complained-about is Block. Companies closed 22% of these with relief.
Companies with the most
Last 12 months.
In more detail
By month
By state
Latest complaints about this
| Received | Company | About | Issue | Answer |
|---|---|---|---|---|
| Nov 13, 2026 | Fiserv Finxact Core | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | In progress |
| Nov 12, 2026 | Blackhawk Network | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 11, 2026 | Fiserv Finxact Core | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | In progress |
| Nov 8, 2026 | Fiserv Finxact Core | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 7, 2026 | Netspend | Prepaid & gift cards | Problem getting a card or closing an accountDon't want a card provided by your employer or the government | Explained |
| Nov 6, 2026 | Fiserv Finxact Core | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | In progress |
| Nov 4, 2026 | Blackhawk Network | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | Explained |
| Nov 4, 2026 | Fiserv Finxact Core | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Nov 4, 2026 | Fiserv Finxact Core | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting a working replacement card | In progress |
| Nov 3, 2026 | Netspend | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 2, 2026 | Netspend | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Nov 2, 2026 | Netspend | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Nov 2, 2026 | Capital One | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Money back |
| Nov 1, 2026 | InComm Payments | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Nov 1, 2026 | Revolut Technologies | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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