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Case file

Mortgages

Complaint 25560765 HSBC

Explained
Company
HSBC
Product
Mortgage · Conventional home mortgage
Detail
Payment process
From
Connecticut 06120
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 19, 2026Complaint received
  2. Oct 5, 2026Sent to HSBC (47 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More HSBC complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Jul 23, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
May 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Apr 15, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanWAExplainedYes
Apr 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCTExplainedYes
Apr 1, 2026MortgagesTrouble during payment processPayment processWAExplainedYes
Mar 16, 2026MortgagesTrouble during payment processPayment process-ExplainedYes
Mar 11, 2026MortgagesTrouble during payment processLien releasePAExplainedYes
Jan 20, 2026MortgagesTrouble during payment processPayment processCTExplainedYes
Jan 15, 2026MortgagesTrouble during payment processPayment process-ExplainedYes
Dec 10, 2025MortgagesTrouble during payment processPayment processOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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